• You may have the incorrect incoming mail server specified. The incoming mail server is mail.fiberpipe.net.
• You could be using the wrong password or username. Be sure you have capslock turned off.
• You may not be connected to the internet. To download mail from our mail server, you need to be on the internet.

If you can't send mail:
Then the outgoing mail server may be incorrectly configured in your email program.
The outgoing mail server is mail.fiberpipe.net

For more information on how to configure Microsoft Outlook 2000 and Outlook Express, click on these links below.

Setting up Microsoft Outlook 2000
Setting up Outlook Express

To send mail you must be connected to the internet. If you are not connected to the internet, your message will sit in your outbox untill you are connected to the internet and click on the "send recieve" button in Outlook or Outlook Express.

Also if you are using Fiberpipe email on another companies dial up or dsl or any other internet connection to the internet that is not provided by Fiberpipe. You will not be able to send email through our outgoing mail server. You will have to configure your Microsoft Outlook or Outlook Express with the outgoing mail server of the isp you are currently connected to.

If you have a large file to download that is not downloading, and appears to be stuck:
This happens when someone emails you a large attachment and your connection to the internet is too slow to efficiently download the file. Usually, the file will have to be larger than two megabytes for this to happen. And you are using a slower connection to the internet. Such as under 48 Kb.

If this happens give Fiberpipe Technical support a call at (208) 947-3653.