FAQ Installation Support
	Information on X5 STREAM X5 STREAM Basics: Will X5 STREAM speed up everything I do on the web? How fast is X5 STREAM? How reliable is X5 STREAM? What other features does X5 STREAM include? Download and Installation Help: Where can I download the X5 STREAM installer? I downloaded the X5 STREAM installer but now I can't find it on my computer. Where is it? Does X5 STREAM work on Macintosh or Linux operating systems? I'm having difficulty installing X5 STREAM. Where can I get additional assistance? Using X5 STREAM: How do I start X5 STREAM? How do I change the image quality setting for a particular image? How do I change the image quality setting for all images? What do the statistics displayed in the Statistics dialog mean? Using Other Web Browsers: Can I use X5 STREAM with Netscape Navigator? Can I use X5 STREAM with other browsers such as Opera or Mozilla? Product Details: How do I use Internet Explorer with X5 STREAM? Where can I get product information on how to use X5 STREAM? Where do I go if I have problems with X5 STREAM? Does X5 STREAM speed up email? Does X5 STREAM speed up my secure (HTTPS) transactions such as my web banking? What operating systems or platforms can X5 STREAM be installed on? What system requirements are necessary to use X5 STREAM? Known Issues: Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0? Why do some Java-applets (such as certain games on www.pogo.com) not work?   Responses X5 STREAM Basics: 1.Will X5 STREAM speed up everything I do on the web? X5 STREAM accelerates certain text and graphics on web pages. With X5 STREAM you will notice a significantly faster experience when you visit web sites, read your e-mail on the Web, and perform many other Web-based activities. X5 STREAM will not currently accelerate file downloads such as music files, streaming media or non-web-based email programs such as Outlook Express. back to top 2.How fast is X5 STREAM? The exact amount of acceleration can vary but with X5 STREAM you will notice a significantly faster experience when you visit web sites, read your email on the web, and perform many other web-based activities. back to top 3.How reliable is X5 STREAM? With thousands of access numbers nationwide, X5 STREAM makes it easy for you to get and stay online, with fewer busy signals and disconnects. back to top 4.What other features does X5 STREAM include? X5 STREAM offers easy-to-use, reliable Internet service with thousands of access numbers nationwide, feature-rich e-mail on the web, and instant messaging compatibility which allows you to chat with friends and family using Instant Messaging programs including AOL® Instant Messenger™, ICQ and Yahoo!® Messenger. back to top Download and Installation Help: 1. Where can I download the X5 STREAM installer? Once you have completed the sign-up process, you will be directed to a location to download the X5 STREAM installer. Click sign-up to proceed to the download or contact Customer Service (208.947.3678) for further assistance. back to top 2. I downloaded the X5 STREAM installer but now I can't find it on my computer. Where is it? Use the Windows Find tool located in the Start Menu to search for the file "filename.exe" (without quotes). If you still can't find it, contact Customer Service (208.947.3678) to re-download it and ensure that you save the file to your Desktop. back to top 3. Does X5 STREAM work on Macintosh or Linux operating systems? Currently X5 STREAM only works on Windows OS: Windows 98, ME, 2000, XP. back to top 4. I'm having difficulty installing X5 STREAM. Where can I get additional assistance? Click here for detailed installation instructions. A full set of screenshots are provided to assist you with the installation procedure. If you are still experiencing problems installing, contact Customer Service (208.947.3678) for further assistance. back to top Using X5 STREAM: 1.How do I start X5 STREAM? X5 STREAM is launched automatically every time Windows starts. You do not have to launch it manually. The X5 STREAM icon appears in the Windows system tray to show that it is operating in the background. back to top 2.How do I change the image quality setting for a particular image? Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image. back to top 3.How do I change the image quality setting for all images? Right-click on the X5 STREAM taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes. back to top 4.What do the statistics displayed in the Statistics dialog mean? Click here to consult a mini-tutorial for more information. back to top Using Other Web Browsers: 1.Can I use X5 STREAM with Netscape Navigator? Start Netscape Navigator and browse as you normally would. X5 STREAM is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required. back to top 2.Can I use X5 STREAM with other browsers such as Opera or Mozilla? Yes. X5 STREAM works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for additional information. back to top Product Details: 1.How do I use Internet Explorer with X5 STREAM? Start Internet Explorer and browse as you normally would. X5 STREAM is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required. back to top 2.Where can I get product information on how to use X5 STREAM? Click here to view the Product Guide. back to top 3.Where do I go if I have problems with X5 STREAM? 1. X5 STREAM Product Guide. 2. Help (FAQ) Database. 3. Troubleshooting section. back to top 4. Does X5 STREAM speedup email? Yes, SlipStream automatically accelerates your email traffic (POP3 and SMTP) for all popular email clients such as Eudora, Outlook, Outlook Express and Netscape Mail. Other email clients should work transparently as well. back to top 5.Does X5 STREAM speedup my secure (HTTPS) transactions such as my web-banking? X5 STREAM does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component. back to top 6.What operating systems or platforms can X5 STREAM be installed on? X5 STREAM can be installed on any of the following operating systems: 1. Windows 95b w/ Winsock2 2. Windows 98 3. Windows 98SE 4. Windows Millennium Edition (Windows ME) 5. Windows NT 4.0 6. Windows 2000 7. Windows XP X5 STREAM works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0 is recommended). Newer versions of Internet Explorer are available free of charge through Microsoft. Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater; however, Internet Explorer 5.5 is available. back to top 7.What system requirements are necessary to use X5 STREAM? The recommended system requirements are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space. Regardless, X5 STREAM will work within your current system configuration to provide you with the best content acceleration. back to top Known Issues: 1.Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0? Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by X5 STREAM. However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether X5 STREAM is used. X5 STREAM is merely showing the download statistics in these situations. back to top 2.Why do some Java-applets (such as certain games on www.pogo.com) not work? Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE. back to top Download Here! Windows Mac 10.2+ Call the Fiberpipe Sales Team at 208.947.3678 to Activate your Account!