Internet FAQs - Accelerator

How can I download the X5 STREAM Dial Up Accelerator?

After I install the X5 STREAM client what do I need to do in order to browse the Internet?

How do I Launch the X5 STREAM Dial Up Accelerator?

How can I access the user interface?

How can I set my username and password information?

How can I change the image quality settings?

How can I use the pop-up blocker feature that's offered as part of the X5 STREAM client software?

How do I start and stop the X5 STREAM accelerator?

How can I close the X5 STREAM Dial Up Accelerator?

How can I accelerate the speed of my email?

How can I view the acceleration statistics?

How can I access the Product Version Information?

How do I change the autoupdate settings?

How can I uninstall the X5 STREAM Dial Up Accelerator?

Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

Why do some Java-applets (such as certain games on www.pogo.com) not work?

I'm having trouble loading a site. What should I do?

After installing X5 STREAM, I received a message saying Email Acceleration is disabled. Why did that happen?

I can't right click on an image to get the "Original image"?

When starting the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator was unable to load the sdicore.dll library ..."

When starting the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator deteted another application using the HTTP listening port..."

When starting the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator could not be started due to an installation or configuration problem..."

When Attempting to connect to the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator cannot be started due to an internal error ..."

When starting the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator cannot connect to the X5 STREAM Service..."

When starting the X5 STREAM accelerator I got the following error message: "The X5 STREAM Service does not allow connections from your current IP address..."

When starting the X5 STREAM accelerator I got the following error message: "Your username and/or password were not accepted by the X5 STREAM Service..."

When starting the X5 STREAM Dial Up Accelerator I got the following error message: "The X5 STREAM Dial Up Accelerator could not be started due to an authentication timeout ..."

How can I download the X5 STREAM Dial Up Accelerator?
Please follow the following steps:

1. Go to http://www.fiberpipe.net/X5STREAM/winupdate/X5STREAM.exe and enter your X5 STREAM e-mail username and password and click "Go".
2. The software will automatically download to your computer.
3. Download the installer to your desktop.
4. Once the download has completed, double-clicking on the icon will launch the installer.
5. The installer will guide you through the complete setup process.
6. During your first installation you will be prompted for a username and password. Enter the username and password provided to you by X5 STREAM in the fields provided.
7. Click OK. X5 STREAM Dial Up Accelerator will connect to the Internet.
8. After installing the X5 STREAM Dial Up Accelerator, an icon is placed in your system tray. Opening any web browser launches the X5 STREAM Dial Up Accelerator.

After I install the X5 STREAM software client what do I need to do in order to browse the Internet?
Browse the web as you normally would. When finished, simply close your web browser, as you normally would, and X5 STREAM Dial Up Accelerator will remain idle in your system tray. If you want to stop the application after browsing select Stop accelerator from the pop-up menu, or if you desire to exit the application all together click Exit from the pop-up menu.

How do I Launch the X5 STREAM Dial Up Accelerator?
The X5 STREAM Dial Up Accelerator launches automatically when you start Windows. It operates in the background to accelerate your Internet connection. No user intervention is required. If the X5 STREAM Dial Up Accelerator is not running and you need to launch it manually, in the Windows Start Menu, an icon titled "X5 STREAM Dial Up Accelerator" is located under the Accelerator folder (as shown below). The Accelerator taskbar icon appears in the Windows taskbar to you show you it is running.

How can I access the user interface?
X5 STREAM Dial Up Accelerator, once launched will remain in the system tray. For the most part, during web browsing there will be no need to access the user interface. You can use the user interface to change settings, view connection status or acceleration statistics.

To access the user interface features, click on the X5 STREAM Dial Up Accelerator icon in the system tray (shown above). A pop-up menu will appear (shown below), providing access to all the features of the product. Selecting and single-clicking any of the menu items will access that particular feature.

How can I set my username and password information?
Your username and password information is located in the Connection Status dialog. To set your username and password:
1. Right-click on the X5 STREAM Dial Up Accelerator taskbar icon and select "Settings..." from the menu.
2. Click on the "Connection" tab.
3. Enter your X5 STREAM username and password in the fields provided. To avoid having to do this each time you connect, ensure that the "Save password" box is checked.
4. To save your settings, press OK.

How can I change the image quality settings?
The image quality setting changes the quality of images that appear in your X5 STREAM Dial Up Accelerator. The higher the quality you select, the longer it will take to load. For slower Internet connections, it is recommended that you lower your image quality. This slider can be adjusted anytime while browsing.

You can easily obtain full image quality for a particular image (described below), so don't be overly conservative about lowering your image quality setting.
1. Right-click on the X5 STREAM Dial Up Accelerator system tray icon.
2. Select "Settings...".
3. Select the "Image Quality" tab.
4. Use the slider bar to adjust the image quality setting.
5. Press OK to save the settings.
Note: The following information applies only when browsing with Internet Explorer.

While browsing, if you would like to request the full quality image, simply right-click on the desired image from within the Internet Explorer and select "Show Original Image" from the menu.

The full quality image will appear in place of the lower quality image.

If you want to see the full quality version of all images on the current page, simply right-click on any image from within Internet Explorer and select "Show All Original Images" from the menu.

How can I use the pop-up blocker feature that's offered as part of the X5 STREAM client software?
The X5 STREAM Dial Up Accelerator can prevent pop-up windows and floating flash advertisements from appearing while you browse the Internet. This behavior is not enabled by default. You can activate this feature at any time. A limited number of websites require pop-ups to function correctly. The X5 STREAM Dial Up Accelerator allows you to specify a "White List" of sites where pop-ups will not be blocked.

You can also see a list of all pop-ups that were blocked. This information is useful if you suspect a website is not functioning properly because pop-ups are being blocked.

Enabling and Disabling the Pop-Up Blocker
1. Right-click on the X5 STREAM Dial Up Accelerator system tray icon.
2. Select "Pop-Up Blocker...".
3. Select the "Options" tab.
4. To hear a beep whenever a pop-up is blocked, check "Notify blocked pop-up by PC speaker beep".
5. To disable the blocking of floating Flash advertisements, uncheck "Block Floating Flash-Ads".
6. To disable all pop-up blocking for all sites, uncheck "Enable PopUp Blocker".
7. Press OK to save the settings.

Disabling the Pop-Up Blocker for Specific Sites
1. Right-click on the X5 STREAM Dial Up Accelerator system tray icon.
2. Select "Pop-Up Blocker...".
3. Select the "White List" tab.
4. Use the "Add", "Remove" and "Remove All" buttons to manipulate the White List.
5. Press OK to save the settings.
Viewing the Pop-Up Blocker Log
1. Right-click on the X5 STREAM Dial Up Accelerator system tray icon.
2. Select "Pop-Up Blocker...".
3. Select the "Logging" tab.
4. To add a website to the "White List" so that pop-ups are no longer blocked from that site, right click on the site and click "Add to White list".

Adding Sites to the White List

You can add sites to the White List within the Pop-Up Blocker dialogs, shown above, or from within Internet Explorer.
1. Right-click on any text while browsing within Internet Explorer.
2. Select "Add to White list" from the menu to add the current site to the White List.

How do I start and stop the X5 STREAM accelerator?
When the X5 STREAM accelerator is launched it automatically connects. Occasionally, you may need to stop or start manually.

To Stop:

If you are connected and you want to manually disconnect, right-click on the X5 STREAM Dial Up Accelerator system tray icon to access the pop-up menu. Select the menu item "Stop Accelerator".

To Start:

If X5 STREAM's Dial up Accelerator is stopped and you want to manually start, right-click on the X5 STREAM Dial Up Accelerator system tray icon to access the pop-up menu. Select the menu item "Start Accelerator".

How can I close the X5 STREAM Dial Up Accelerator?
To close the X5 STREAM Dial Up Accelerator:
Right-click on the X5 STREAM Dial Up Accelerator system tray icon and select "Exit" from the pop-up menu. X5 STREAM Dial Up Accelerator will disconnect and close. Doing this will not close any open browser windows.

Note: The X5 STREAM Dial Up Accelerator will automatically launch again the next time you reboot your computer.

How can I accelerate the speed of my email?
The X5 STREAM Dial Up Accelerator can reduce the amount of time it takes to send and receive email. The X5 STREAM Dial Up Accelerator accelerates e-mail transparently without any user intervention, so you can use your mail program exactly as you normally would. It is compatible with any POP3/SMTP client, including Outlook Express, Eudora and Netscape Mail. E-mail acceleration is disabled by default.

To enable e-mail acceleration:
1. Right-click on the X5 STREAM Dial Up Accelerator system tray icon.
2. Select "Settings...".
3. Select the "Email" tab.
4. Select "Enable for all applications".
5. Press OK to save the settings. The changes will take effect the next time the X5 STREAM Dial Up Accelerator and your mail client are restarted.

How can I view the acceleration statistics?
You may view the acceleration statistics and how they change dynamically using the Statistics dialog.
1. Click on the X5 STREAM Dial Up Accelerator taskbar icon to access the pop-up menu.
2. Select "Statistics...", to display the Statistics summary dialog.
3. Click "Reset" to reset the statistics. You may do so at anytime while browsing without affecting X5 STREAM Dial Up Accelerator's performance or operation.
4. Click the "Details" button to view more detailed statistics information.

Consult the following table for a description of the values.

How can I access the Product Version Information?
You may view the product version in the About dialog.
1. Right-click on the X5 STREAM Dial Up Accelerator taskbar icon to access the pop-up menu.
2. Select "About" to display the About dialog.

How do I change the auto update settings?
Auto Update will inform you of any major or minor software upgrades to the X5 STREAM Service. By default, you will be notified of all software upgrades.

If you want to manually update the X5 STREAM Dial Up Accelerator:
1. Open the "Settings" dialog.
2. Click on the "Update" tab.
3. Select "Update Now" to upgrade to the latest version.
4. Press OK to save the settings.

How can I uninstall the X5 STREAM Dial Up Accelerator?
Please follow the following instructions:
1. Under the Windows Control Panel, select "Add or Remove Programs".
2. Select X5 STREAM Dial Up Accelerator and click Remove.
3. The un-installer will launch and guide you through the un-installation procedure.

Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by X5 STREAM Dial Up Accelerator.

However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether X5 STREAM Dial Up Accelerator is used. The Accelerator is merely showing the download statistics in these situations.

Why do some Java-applets (such as certain games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.

I'm having trouble loading a site. What should I do?
Try adding the site to X5 STREAM's Proxy Exclusion List. You have two options for bypassing sites:
1. If you have already defined a proxy exclusion list in your web browser, then select "Use browser's proxy exclusion settings" to configure the X5 STREAM Dial Up Accelerator to exclude these sites as well.
2. You may also "Specify a proxy exclusion list" by selecting this option. In the given text field, list all the websites, separated by semicolons, that you wish to bypass X5 STREAM Dial Up Acceleration.
If this doesn't solve the problem, try adding the site to X5 STREAM's pop-up blocker White list.

After installing X5 STREAM, I received a message saying Email Acceleration is disabled. Why did that happen?
The X5 STREAM installer has detected software that may conflict with X5 STREAM Email Acceleration.

I can't right click on an image to get the "Original image"?
Some websites disable the right-click using java script. On other sites, the image in question may be a background image. To see the full quality image, change the image slider to "Full Quality" and press Ctrl-Refresh in Internet Explorer.

When starting the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator was unable to load the sdicore.dll library ..."
A file or resource required by the X5 STREAM Dial Up Accelerator may have been deleted. Fully uninstall and then re-install the X5 STREAM Dial Up Accelerator.

When starting the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator detected another application using the HTTP listening port..."
In the X5 STREAM Advanced Connection Settings, change the "Local Listening Port" to a different port, e.g. 5400 or 5500 or 5600, etc. Restart the X5 STREAM Dial Up Accelerator.

When starting the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator could not be started due to an installation or configuration problem..."
A file or resource required by the X5 STREAM Dial Up Accelerator may have been deleted. Fully uninstall and then re-install the X5 STREAM Dial Up Accelerator.

When Attempting to connect to the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator cannot be started due to an internal error ..."
Try the restarting X5 STREAM Dial Up Accelerator by exiting the program then re-launching it.

When starting the X5 STREAM accelerator I got the following error message: "X5 STREAM Dial Up Accelerator cannot connect to the X5 STREAM Service..."
Here is a step-by-step list of things you should verify:

1. Check that you have successfully connected to the Internet.
2. Ensure that the you are using the X5 STREAM software client provided to you by Fiberpipe. In some cases, you cannot connect to another ISP and use the same X5 STREAM Dial Up Accelerator connection settings.
3. Verify that the Connection information located in the Settings dialog is the same as that provided to you by Fiberpipe.
4. If you are running firewall software, make sure that a firewall rule is present that allows access to the Remote Server Port (located in the Advanced Connection Settings dialog)
5. Try uninstalling the X5 STREAM Dial Up Accelerator (Control Panel-->Add/Remove Programs and select X5 STREAM Dial Up Accelerator) then re-install it.
6. After following all steps above, try restarting the X5 STREAM Dial Up Accelerator by exiting the program then re-launching it.

When starting the X5 STREAM accelerator I got the following error message: "The X5 STREAM Service does not allow connections from your current IP address..."
The most likely reason you would receive this error is when you connect to the Internet using a different service provider from Fiberpipe.

When starting the X5 STREAM accelerator I got the following error message: "Your username and/or password were not accepted by the X5 STREAM Service..."
The login credentials you specified on the "Settings" - "Connection" tab were not valid. X5 STREAM requires you to enter a valid username and password to use the X5 STREAM Service. OR the username you are attempting to logon with is already in use.

When starting the X5 STREAM Dial Up Accelerator I got the following error message: "The X5 STREAM Dial Up Accelerator could not be started due to an authentication timeout ..."
Ensure that the authentication information provided to you by Fiberpipe has been keyed in correctly.

Call the Fiberpipe Sales Team at 208.947.3678 to Activate your Account!